Knowledgeable and skilled staff, with a clear understanding of the overall payment administration principles and the general rules that govern the industry, are usually limited. The majority of senior staff members, stem from the major banks. The low level of staff turnover, creates an obvious dilemma to any new or existing participant in the industry or any party who wish to process electronic transactions.

Direct Transact realises the importance of a sound back office team to ensure that technology and reconciliation forms an integrated part of our service offering. This is one of the cornerstones that make Direct Transact's services unique and complete.

Direct Transact ensures that a daily reconciliation, between the movement on the Card Holder account, and ATM or POS transactions, is done. This service can only be supplied if Direct Transact provides the account hosting service or has access into the account hosting system of the issuer.

Our back-office has access into the electronic dispute system to resolve customer disputes of Visa and MasterCard for the processing of charge back transactions, which is included in our end-to-end service offering.