The success of any ATM network lies in its on-line availability and the ability to dispense cash. It is for this reason that Direct Transact considers ATM monitoring as an integral and important component of our ATM network. Not only does it compliment our product portfolio, it also enables us to offer a wider range of complimentary solutions to our existing and prospective customers. Direct Transact's ATM monitoring system - Moniteur - was designed to monitor every aspect of the hardware, software, on-line availability of the ATM and the network – the main purpose being to improve availability and profitability. Measuring the performance of the devices, the network connectivity and interfaces enables the acquirer to be pro-active from a maintenance perspective and provides valuable data to assist with future deployment of new devices and the detection of attempted tampering with a device which may result in fraudulent withdrawals.

Moniteur traces the availability of cash in the ATM’s and alerts custodians to replenish an ATM before incurring a ZERO cash position. The on-line incident management provides real-time status of ATM incidents and interfaces, to generate reports and initialise alerts for easy facilitation of incident handling. Moniteur is a web based solution which operates independently from the type and model of the ATM device used. Moniteur is constantly updated with latest trends in the industry.